If you suspect someone has hacked into your site, we need to know as soon as possible. Failing to tell us of a potential risk to our systems makes you liable. If our systems fail or we have to audit multiple websites due to a risk tracked to your account, you may be billed.
If you suspect a virus, malware, or other risk, call us immediately (865) 498-3393. Reporting this to us will not cost. In most cases we can correct the problem by isolating your website. You will encounter a period of downtime, but everything should be fixable from backups.
More information on what to do if your site is hacked can be found here.
https://codex.wordpress.org/FAQ_My_site_was_hacked
Note that having viruses and malware on your site greatly affects your Google ranking. Use a computer with up to date virus protection software, and complete regular full system scans.
