Can I make a partial payment?

Of course! To do that, simply visit the invoice that was sent to your email then choose an amount under the pay buttons on the top right.

Note: Failure to pay in full by the invoice deadline may result in additional late charges. Please contact us for more payment options or to set up an installment plan.

Are payments secure?

Yes. Payments made through PayPal as well as directly on our site are protected with bank-level SSL technology that keeps sensitive information from being taken during processing.

Do you offer phone support?

We currently offer phone support for billing and technical support for existing clients or soon to be clients. The number to reach us is (865) 498-3393

Can I enroll in a payment plan?

We offer two payment plans: 6mo and 12mo. The total amount must be paid in full by the end of the payment plan to avoid additional late fees. To enroll in a payment plan, please contact us directly either through your account, email, or by phone at (865) 498-3393.

What annual fees are required?

The annual price varies by client, but there are a few required fees that all clients must pay to keep their account active.

  1. Hosting ($35)
  2. Branded Email ($4)
  3. Subdomain ($3/ea)

Other fees are required based on the requirements of the site, configuration, and plugins.

What are add-ons?

Add-ons are features on your account such as custom emails, subdomains, advanced stats, tracking, SSL, branded SSL, etc. They are everything extra that makes your account function beyond just they domain name.

The add-ons added to your account will be billed annually and must be paid in order to keep your account active. We offer discounts for add-ons after the first year for each additional year you’re with us.

Ex: first year is $60, the next year it may be $58, the year after, $56. This continues for up to $15 in savings.

How much are add-ons?

Branded SSL ($15)

Unbranded SSL ($5-$850)

Subdomains ($3/ea)

Custom Emails ($4/ea)

Advanced Tracking ($15)

Advanced Stats ($5)

 

Do you offer discounts?

We do offer discounts for registered non-profit organizations with valid 501(a) numbers. We also offer additional discounts for churches and schools.

Are you a small business trying to get started? We’ve been there, and we’re here to help. Just contact us and we will do our best to help.

How I can switch hosts?

Why do you want to switch? Our servers are VPS on the world’s leading hosting company, BlueHost. All you have to pay is $35/yr which is $40 cheaper than if you were to sign up for the basic level BlueHost account on your own.

We don’t want to lose you as a customer, nor do we want you to suffer through the not-so-great free options that are out there. Before deciding to switch, please contact us at (865) 498-3393.

If you still want to switch, we will export your entire site and upload it to your new host free of charge.

How long does a design take?

This varies by client. Some clients only require a simple template and a few pages. That only takes 5-7 days, but some clients require multiple plugins, custom integrations, custom themes, etc. that may take up to a few months depending on the intensity of the project.

Clients that change the design or functionality of the site during the development process will also increase how long it takes to complete.

What is your email response time?

We have our emails programmed to send to our computers and phones which means our response times are usually quick. However, since we are web developers and can not see the future, we recommend giving us at least 24-48hrs to reply.

What happens if I can’t pay?

Clients who have paid some, but not all, of their design total will not receive completed files or access to their website until payment is made in full.

Existing clients who have already paid their design total, but haven’t paid their annual hosting and add-on fees will encounter additional late fees of 1.5%/mo until those fees are paid in full.

If something tragic happened, and you know you will be a few months late paying, please contact us. If you tell us in advance or explain your situation, we are likely to extend your deadline and help as much as possible.

Can I reset my password?

Yes! You can reset your password by going to this link and clicking Lost your Password. You can also have us do it by calling (865) 498-3393

Why can’t I add plugins?

For security reasons, we do not let clients upload new plugins to the server. Client accounts only have access to activate or deactivate plugins that have already been added to the server.

When we create your site, it’s loaded with all the plugins your site needs to function; however, if, at a later time, you wish to add new ones that are not on the server, you must contact us either through your Pixel Account, email, or by phone at (865) 498-3393 and provide the following information.

  1. Plugin name
  2. Plugin URL
  3. Plugin Company/Developer

If the plugin you need is not free, you will be sent an invoice for the plugin and payment must be completed before the plugin is loaded to your account.

Why can’t I add themes?

For security reasons, we do not let clients upload new themes to the server. Client accounts only have access to activate or deactivate themes that have already been added to the server.

When we create your site, it’s loaded with the theme your site needs to function; however, if, at a later time, you wish to add new ones that are not on your account, you must contact us either through your Pixel Account, email, or by phone at (865) 498-3393 and provide the following information.

  1. Theme name
  2. Theme URL
  3. Theme Company/Developer

If the theme you need is not free, you will be sent an invoice for the theme and payment must be completed before the theme is loaded to your account.

Where can I see current server data?

Inside your Pixel Account, there are tools for server uptime, server stats, and account information. If we were to schedule down time for your site, it will be in low-peak hours and you will receive an email beforehand.